Olympus America Inc. Field Service Engineer I in United States

Job Requirements::

REQUIRED QUALIFICATIONS:

  • Associate's Degree in electronics, computer science or related technical discipline is required; Bachelor's Degree is desired.

  • Valid Driver’s License is needed.

  • Ability to travel (>60%).

  • Must be able to work flexible hours.

PREFERRED QUALIFICATIONS:

  • Working knowledge of networking, hospital information systems, and DICOM or PACS systems is desired.

  • Experience working with and troubleshooting video display, video routing systems, and video conferencing systems is necessary.

  • Experience working with and troubleshooting audio mixing, music and communications systems is desired.

  • Must be a self-starter, able to travel and work independently with minimal supervision.

  • Must be capable of multi-tasking, setting priorities and scheduling work activities.

  • Must have an ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.

  • Basic understanding of video, audio and control system concepts is a must.

  • Must have an ability to read and understand video, audio and control flow diagrams for the purpose of system maintenance and troubleshooting.

  • Experienced user of Microsoft Office tools, including Excel, Word and Power Point is essential.

  • Must have strong customer service skills.

  • Solid working knowledge of electronics, personal computer hardware and software, and LAN concepts is desired.

  • Remote access/VPN experience is essential.

  • Proven ability to work under pressure is necessary.

  • Must have an ability to articulate technical and user needs in a concise manner easily understood by all.

  • Must have an ability to work with field personnel, management and customers.

*Demonstrated decision making ability towards solving problems, and effectively communicate these solutions to co‑workers and customers is essential.

  • Excellent communication skills both written, verbal and presentation are desired.

We realize work isn’t just a job to you.

It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.

Job Duties::

As a Field Service Engineer working on the Image Stream/Olympus team, you will be empowered and inspired to do your best work. You will contribute to our mission by providing our customers with the best support over all of our products, and the dedication to resolving issues in a timely manner. A typical day for you will include:

  • Establishing and maintaining a high level of customer satisfaction with ISM products, support and service.

  • Responding to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of ISM quality system.

  • Training customers on the basic operation and use of ISM products.

  • Providing feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.

  • Performing trial run of systems to ensure performance meets the established specifications.

  • Escalating customer issues and unresolved product problems to service management in a comprehensive and timely manner.

  • Opening communication with local ISM Sales Representatives.

  • Providing support at conventions, trade shows and customer trials.

  • Participating in Customer site visits ensuring a successful outcome.

  • Performing all other essential duties as assigned.

About Us:

At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people’s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.

We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We’re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.

THAT’S OLYMPUS.

TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.

Olympus America Inc

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled

Job Description:

Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. We’re currently looking for a Field Service Engineer I to join us in Florida.

Let’s inspire healthier lives, together.

The Field Engineer services and maintains all Image Stream Medical (ISM) products. Under minimal supervision, the incumbent will inspect, service, repair and provide expert level technical support to ISM branded equipment. He/She will also be responsible for performing routine maintenance and preventative maintenance visits.

Company URL:

Olympus America Inc at http://www.olympusamerica.com/

Posting Title:

Field Service Engineer I

Job Family:

Customer Facing Service

Work Location:

US Field ISM

Auto req ID:

3923BR

3923BR

Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.