Olympus America Inc. Onsite Support Specialist - Evergreen in Philadelphia, Pennsylvania

Job Duties::

  • Assist Olympus personnel with the installation of equipment.

  • Coordinate schedules with audiovisual providers and boom manufacturers for installation.

  • Set-up and break-down of plug & play video tower/system equipment, according to IFU instructions.

  • Provide in-servicing sessions for operation room personnel on Olympus equipment regularly, based on staff needs.

  • Provide clinical equipment management support on all Olympus equipment (pre, intra & post OP).

  • Evaluate and resolve equipment malfunctions as necessary which may include basic electronic troubleshooting.

  • Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.

  • Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.

  • Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.

  • Follow procedures to notify, track, and report lost or damaged equipment.

  • Coordinate with customer shipping and receiving department(s), as well as Olympus Service group(s), to expedite repairs of the equipment.

  • Monitor, and if requested, reasonably report, the Customer’s Olympus repair expenditures; note significant repair issues or occurrences.

  • Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc and the facility you are assigned.

  • Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

  • Assist Olympus personnel with the installation of equipment.

  • Coordinate schedules with audiovisual providers and boom manufacturers for installation.

  • Set-up and break-down of plug & play video tower/system equipment, according to IFU instructions.

  • Provide in-servicing sessions for operation room personnel on Olympus equipment regularly, based on staff needs.

  • Provide clinical equipment management support on all Olympus equipment (pre, intra & post OP).

  • Evaluate and resolve equipment malfunctions as necessary, which may include basic electronic troubleshooting.

  • Coordinate periodic evaluations of the equipment with the customer to make determinations as to repair or replacement needs in the event of damage, loss, wear and tear, etc.

  • Perform routine maintenance on the equipment, including pre-use inspection, evaluation of equipment malfunction as necessary, and periodic functionality testing to proactively prevent issues during operation.

  • Work with Customer to schedule inspection, repair, and/or replacement of equipment when damaged, worn, and lost, etc.

  • Follow procedures to notify, track, and report lost or damaged equipment.

  • Coordinate with customer shipping and receiving department(s), as well as Olympus Service group(s), to expedite repairs of the equipment.

  • Monitor, and if requested, reasonably report, the Customer’s Olympus repair expenditures; note significant repair issues or occurrences.

  • Maintain professional appearance, work ethic, and attitude as required by Olympus Americas Inc. and the facility you are assigned.

  • Adhere to HIPAA and other related patient confidentiality policies and procedures at all times.

  • Perform all other essential duties as assigned.

Job Requirements::

(ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED)

  • Associate's degree or equivalent relevant experience is required.

  • Minimum of 1 year of related equipment experience/knowledge in electrical engineering, biomedical engineering, nursing, computer science, or related discipline is required.

  • Operating room experience and demonstrated knowledge of anatomy, surgical procedures and aseptic technique is preferred.

  • Solid working knowledge of electronics and audiovisual equipment is necessary.

  • Basic computer skills including Microsoft office are essential.

  • Must have strong verbal and written communication skills.

  • Must be comfortable with public speaking, delivering an in-service/demonstration to a group.

  • Must possess a high degree of self-reliance, initiative, and creativity.

  • Must have excellent work ethic, be a proven self-starter with excellent time management skills with the ability to use independent judgment and critical thinking effectively.

  • Eagerness to learn and grow, accept and apply feedback Is dedicated to consistently delivering superior customer service are necessary.

  • Ability to marshal resources (people, funding, material, support) to get things done is essential.

  • Ability to orchestrate multiple activities at once to accomplish a goal is desired.

  • Ability to adapt and thrive in a fast paced high stress environment, under pressure, individually and/or as a member of the team with a sense of urgency is preferred.

  • Excellent analytical and problem solving skills are necessary.

  • Must be able to travel (less than 20% annually) with potential overnight and air travel.

  • Must be able to operate a vehicle.

About Us:

Olympus America, Inc. with headquarters in Center Valley, PA is a precision technology leader, creating innovative opto-digital solutions in health care and life science products throughout North America. Olympus works collaboratively with its customers and its affiliates worldwide to leverage R&D investment in precision technology and manufacturing processes across diverse business lines. These include: gastrointestinal endoscopes, accessories, and minimally invasive surgical products; advanced clinical and research microscopes. Olympus America Inc at http://www.olympusamerica.com/

Job Description:

Nationwide - This is a project based position that is dependent upon the length of our customer contracts. The Onsite Support Specialist will provide customer support of Olympus equipment in the Operating Room and/or other specified departments by focusing on managing all relevant equipment, providing basic trouble shooting, and provides training for proper care and handling of Olympus equipment. EOE M/F/D/V

Company URL:

Olympus America Inc at http://www.olympusamerica.com/

Posting Title:

Onsite Support Specialist - Evergreen

Posting Locations:

Pennsylvania, Philadelphia

Work Location:

US Field OAI

Job Family:

Service

Auto req ID:

1621BR

1621BR