Olympus America Inc. Field Service Engineer in Omaha, Nebraska
As a Field Service Engineer II working on the Field Service team, you will be empowered and inspired to do your best work. You will contribute to our mission by providing our customers with the best support and repair solutions, assisting our field sales teams with installations and maintenance of equipment and contributing to the growth of the division. Duties will incude:
Performing new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all endoscope, mechanical, electronic, video, computer, LANs and network products.
Providing new sales, sales demonstrations and/or trade show support.
Quoting and installing cabling projects that includes soldering, terminating and pulling cable.
Troubleshooting, diagnosing, and repairing the entire line of medical electronic, video, computer and network products on customer premises, at Olympus repair facilities and when necessary, via telephone.
Escalating support issues when customer satisfaction is jeopardized and report all product non-conformance and safety concerns.
Establishing and maintaining open lines of communication with key internal and external customers to remain current with support, repair and on-going issues (i.e. installations, upgrades, persistent problems).
Providing pre and post sales education and training support for all endoscope, reprocessor, electronic, video, computer and network products.
Maintaining education requirements through structured corporate training programs, on the job training, study of Olympus marketing materials, sales brochures and available self-study programs. Must attend/complete course for CompTIA NET+ certification within one year of hire.
Associate’s degree in Electrical, Electronics, Bio Medical, or Computer Science from an accredited college or university (or equivalent knowledge) is required; Bachelor’s Degree is preferred.
Minimum of 3 years as a Field Service Engineer I, or equivalent experience.
Experience in field service, project management and or sales support.
Individuals must also complete annual bloodborne pathogen training, operating room protocol training and obtain Hepatitis B vaccination or complete a signed declination form.
Successful completion of CompTIA Net+ or similar industry recognized certification.
Proficiency in technical issue management.
Solid working knowledge of electronics, personal computer hardware, and software and LAN concepts.
Strong communication skills both written and verbal.
Demonstrated decision making ability toward solving problems while working under pressure and ability to effectively communicate these solutions to coworkers and customers.
Demonstrated project management experience with video, computer and or electronic product installations.
Ability to successfully complete technical training programs and certifications.
General understanding of business policies and practices.
Demonstrated ability to timely manage multiple requests for resources from both internal and external customers.
Must display knowledge of clinical applications and competitive strategies through the use of in-house literature, on the job training, marketing material, and sales brochures.
Ability to use electronic test equipment.
Must be a self-starter requiring minimal supervision and possess high-degree of personal organization.
Ability to work flexible hours to include occasional short notice overtime and weekend work.
Must be able to travel via air and automobile, including overnight travel and occasional short notice travel, within 24 hours notice.
Must have Valid driver’s license.
Ability to cooperate and participate as an effective team member in creating a positive working environment.
Ability to demonstrate positive corporate citizenship.
Must ensure professional and timely communication with all internal/external customers.
We realize work isn’t just a job to you.
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.
Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. We’re currently looking for a Field Service Engineer II to join us in Omaha, NE.
Let’s inspire healthier lives, together.
The Field Service Engineer II, under minimal daily supervision and successful completion of relevant training courses, will inspect, service, repair and provide expert level technical service and support on Olympus branded equipment. The incumbent will conduct routine service and sales support calls and build strong customer relationships to strengthen the Olympus brand. He/She may obtain the assistance of a more experienced engineer to solve extremely difficult or complex problems in which he/she is not yet familiar. The incumbent may, on occasion, offer assistance to employees with less experience. He/She will possess and practice good teamwork, problem solving and customer service skills.
At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people’s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.
We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We’re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.
TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.
Olympus America Inc
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
Olympus America Inc at http://www.olympusamerica.com/
Field Service Engineer
US Field OAI
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Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.