Olympus America Inc. Customer Care Representative II in Center Valley, Pennsylvania
Ensure organization and accurate record keeping.
Maintain and place priority on ongoing “Continuous Improvement Plan”.
Function as the primary contact for Customer Service related issues for the Customer.
Successfully execute customer phone orders.
Communicate with other groups in the organization (Inventory Control, FIS, Marketing) when it comes to the execution, tracking and processing of said order.
Ensure timely entry into ERP/CRM systems standard orders which may require verification of payment terms, pricing, address accuracy, item numbers, PO#, ship date requests, freight terms, contracts and commission codes.
Process Orders, RMAs, credits for customer accounts, obtaining and retaining all back up documentation and approvals.
Effectively manage the inflow of telephone contact to maintain optimal service of customers needs and request.
Answer telephone calls and effectively assist customers with their individual ordering, quoting or informational requirements.
Offer continued support and timely follow up.
Review of daily open order reports as well as other open issues for customer accounts, addressing any issues as required, including backorders, request dates, and credit hold.
Respond to inquiries regarding the status of orders, product availability, and delivery and tracking information.
Serve as primary point of contact for communication with customers,inventory/purchasing, marketing, technical services group, corporate credit and warehouse to gain resolution and/or clarification on various issues pertaining to customer accounts/orders.
Effectively adhere to and utilize company and division policies and procedures to assist with problem resolution.
Ensure customer account issues are dealt with efficiently and issues requiring escalation are routed to the proper management channel.
Support Upselling initiatives.
Perform other related duties as assigned.
High School Diploma or equivalent is required; Associate's Degree is preferred.
Minimum of 2 years experience in Customer Service is required.
Strong organizational skills are preferred.
Must have strong propensity to multi-task and be extremely detail oriented.
Must be motivated, results oriented and persistent.
Must be proactive and take initiative.
Ability to maintain a positive attitude and work well within a team environment is necessary.
Ability to handle stressful situations in a fast paced environment is essential.
Must be able to effectively prioritize workload/time management.
Excellent verbal and written communication/customer service skills are desired.
Must be available to work flexible hours.
We realize work isn’t just a job to you.
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.
Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. We’re currently looking for a Customer Care Representative II to join us in our Center Valley, PA office.
Let’s inspire healthier lives, together.
The Customer Care Representative (CCR) Level II will oversee the processing and fulfillment of customer orders and respond promptly to customer requirements, inquiries and requests. The incumbent will provide an exceptional level of customer service by answering “inbound” calls quickly and efficiently to achieve the most optimal level of satisfaction to our customers. He/She will represent Olympus in a professional and helpful manner by supporting telephone conversations with effective communication skills. The incumbent will continually maintain and expand personal understanding of order entry/inquiry/financial systems procedures and application. He/She will operate within the policy and procedure guidelines.
At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people’s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.
We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We’re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.
TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.
Olympus America Inc
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
Olympus America Inc at http://www.olympusamerica.com/
Pennsylvania, Center Valley
Customer Care Representative II
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Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.