Olympus America Inc. Field Service Engineer II in Bethesda, Maryland
Associate's Degree in Engineering Technology, Electronics, Biomedical Equipment Technology or equivalent education or experience.
Minimum of 4 years related work experience directly associated with microscopy or electro-opto-mechanical computer based products.
Bachelor's Degree in physics or laser spectroscopy with a minimum of 2 years work experience may be considered
Advanced Degree (Master's or Ph.D. or postdoc) in Physics, Spectroscopy, Microscopy, Engineering or equivalent education with a minimum of 2 years’ experience of using laser based advanced imaging system, with a preference to do-it-yourself for building optical imaging systems in laboratory setting.
Ability to work flexible hours to include occasional short notice overtime and weekend work.
Ability to travel via air and automobile, including overnight travel and occasional short notice travel, within 24 hour notice.
Valid driver’s license.
Strong communication skills both written and verbal.
Must have demonstrated decision making ability toward solving problems, while working under pressure and effectively communicate these solutions to coworkers and customers.
Must have demonstrated ability to timely manage multiple requests for resources from both internal and external customers.
Ability to use electronic test equipment is necessary.
Must be a self-starter requiring minimal supervision and have high-degree of personal organization.
We realize work isn’t just a job to you.
It’s a big part of your life, but not the only part. That’s why we offer competitive salaries, a robust 401(k) program, annual bonus program and comprehensive medical benefits, as well as tuition reimbursement, flexible schedules, parental and adoption leave, on-site services and Colleague Affinity Networks — so you can be ready for where life can take you.
As a Field Service Engineer II working on the Field Service team, you will be empowered and inspired to do your best work. You will contribute to our mission by ensuring timely, professional and effective customer service to maintain a high level of customer satisfaction. A typical day for you will include:
Providing onsite system installation, maintenance and repair within an assigned geographical area or as required.
With no onsite supervision, conducting repairs, upgrades, preventative maintenance, and system installations.
Submitting required field based documentation in a timely and accurate manner such as Customer Database Reports, Expense Reports, Calendar Entries, Installation Checklists, Countermeasure forms and Quality issue reporting in accordance with Managements directives and Olympus corporate guidelines.
Supporting in-house operations as required.
Establishing and maintaining open communication with the supervisor, other FSEs and the product support organization within Olympus to resolve all undefined or ongoing customer support problems.
Maintaining responsibility for online booking of all travel arrangements within corporate financial guidelines.
Assisting other Field Service Engineers and Sales Representatives with product installations, trade shows, demonstrations and other events as required.
Proactively working within the region to support key accounts and other customers as required.
Maintaining responsibility for all service parts requested by or assigned to the FSE.
Managing inventory in accordance with established requirements.
Are you looking for a company that cares about people’s lives and health, including yours? At Olympus, we help make people’s lives healthier, safer and more fulfilling, every day. We’re currently looking for a Field Service Engineer to join us in Bethesda, Maryland.
Let’s inspire healthier lives, together.
The Field Service Engineer II requires intermediate microscopy product knowledge and demonstrated capability to troubleshoot in laboratory work; or someone who has equivalent work experience with mechanical, electrical, or optical equipment repair. Under minimal daily supervision and successful completion of relevant training courses, the incumbent will inspect, service, repair and provide expert level technical service and support on Olympus branded equipment. He/She will conduct routine service and sales support calls and build strong customer relationships to strengthen the Olympus brand. The incumbent may obtain the assistance of a more experienced engineer to solve extremely difficult or complex problems in which he/she is not yet familiar and may, on occasion, offer assistance to employees with less experience. He/She will possess and practice good teamwork, problem solving and customer service skills.
At Olympus, we put a lot of good back into the world, and what we do really matters. We are committed to making people’s lives healthier, safer and more fulfilling every day by crafting innovative optical and digital solutions in medical technologies, microscopy, industrial solutions, cameras, and audio recorders.
We view our relationship with and commitment to our employees with the same passion. Everything we do at Olympus is a reflection of our vision, and everyone here helps to make it a reality. We’re invested in our employees, great ideas, and how they impact the communities around us. We see the world through multiple lenses and come together to find the right answers; the best solutions.
TRUE TO YOU. TRUE TO SOCIETY. TRUE TO LIFE.
Olympus Scientific Solutions Americas Corp
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
Olympus Scientific Solutions Americas Corp at http://www.olympus-lifescience.com/
Field Service Engineer II
US Field OAI
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Olympus is an Equal Opportunity Employer, and our policies prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification.